Claims
We know that in the unfortunate event of a claim having to be made, you will want your claims dealt with quickly and efficiently, to reduce the impact a loss may have on the day to day running of your business.
With this in mind, we can offer advice on reporting procedures in the event of new claims, and the continuing management of existing claims.
Our experienced claims staff will ensure that claims are reported to insurers promptly and dealt with fairly, with a view to securing a prompt and satisfactory settlement on your behalf. We will also regularly update you as to the progress of your claim.
If you require assistance or wish to report a claim, please contact us.
Below is some simple guidance for the most common claims. If you have any queries with regards to these or any other matters, please contact us and we will be happy to assist you.
Motor/Fleet
Many Insurers have dedicated helplines for motor incidents. This will enable your Insurers to obtain the circumstances of the incident and deal with the claim more quickly. If you are comprehensively insured, they will instruct an Approved Repairer (subject to class of vehicle) and authorise repairs. Please call us for their dedicated telephone numbers. Claims forms are also available for those Insurers who do not have a dedicated helpline.
If you have been involved in an incident that you consider to be your driver’s fault, please make sure that the circumstances are not discussed with the third party or their representatives and liability is not accepted. All correspondence should be passed to us immediately to be answered by your Insurers.
Own Property Damage
There are many aspects to property damage including contents, building and equipment. Please call us and we will be happy to send you an appropriate form for completion via post, email or fax, whichever is most convenient. Insurers normally require original purchase receipts for items lost or damaged, with two repair or replacement estimates as appropriate.
